Privacy Policy for products and services
Purespark explains how personal information supports the breathable bedding, room guidance, and appointment scheduling you encounter on purespark.world. The wording follows EU expectations for clarity and proportionality, with particular care for guests visiting from Ireland, Northern Ireland, and the Netherlands who expect straightforward access to their records.
Identity of the controller
The controller responsible for information related to Purespark products and services is Purespark, with studio correspondence at the English Market, Princes Street, Cork, T12 NC8Y, Ireland. For privacy requests you may also email askuse@purespark.world or call +353 1 676 9913 during published hours.
This policy applies to browsing purespark.world, sending contact forms, reserving studio time, and purchasing textiles or accessories described in our catalogue pages.
Categories of information we collect
We collect identifiers such as name, email address, phone number, and delivery address when you order linens, request swatches, or book a fitting. Technical logs may include abbreviated network identifiers and timestamps so we can keep forms reliable during busy evenings when many visitors browse from mobile networks.
Product preferences can include mattress dimensions, pillow fill choices, color families, and allergy-aware fiber selections. If you share photographs of a bedroom corner, we treat those files as sensitive context and store them only inside the secure workflow you triggered.
Why processing supports your purchase
We process details to fulfill orders, confirm payment authorisation with partners, schedule studio visits, and send care instructions that keep fibers performing across seasons. Without this information we cannot match duvet weights to your climate or advise on laundering cadence.
- Preparing quotes for bespoke bedding stacks
- Arranging courier collection windows that suit rural roads
- Recording consent for sample shipments and follow-up notes
- Improving size charts using aggregated, non-identifying measurements
Newsletters and optional updates
If you opt in, we may send occasional updates about new fabric arrivals, care workshops, or limited studio hours. You can withdraw that consent at any time, and we will not use your product history to push unrelated categories.
We do not sell personal information, and we do not allow partners to reuse your contact details for their own marketing without a separate agreement and a clear opt-in.
Sharing with service partners
Couriers receive the address and contact number needed for delivery. Payment processors handle card tokens according to their certifications; we do not store full card numbers on purespark infrastructure. Accounting partners may see invoice lines tied to products you purchased.
Occasionally we consult textile labs or logistics advisers under confidentiality terms when investigating a fiber issue you reported. Those advisers receive only the minimum facts required to advise on care or replacement.
International transfers
Where a supplier sits outside the European Economic Area, we rely on appropriate safeguards such as standard contractual clauses and documented risk reviews, prioritising providers who already serve European retailers with transparent subprocessors lists.
How long we keep product records
Order records remain while warranties run and while revenue rules require retention. Email threads about custom sizes may be archived sooner if the purchase concluded and no dispute is active. Backup systems rotate on a fixed schedule so deleted records eventually fall out of cold storage.
Security measures
Access to guest information is limited to trained studio staff and contracted technicians who sign confidentiality commitments. Transport layers use modern encryption, and devices that can reach order dashboards are patched regularly.
Your rights
Depending on your situation, you may request access, rectification, erasure, restriction, portability, or objection. We will respond within the timelines required by applicable law and explain any exemptions that apply when records must stay visible for legal claims or accounting audits.
You may lodge a complaint with the Data Protection Commission in Ireland or, if you live elsewhere in the EU, with your local supervisory authority. We welcome the chance to resolve concerns directly before you escalate.
Children and teens
Our product guidance targets adults making household decisions. If you believe a minor submitted data without permission, contact us and we will delete information that is not required for safety records.
Updates to this policy
When we change how data supports new textiles, digital receipts, or studio tools, we revise this page, adjust the published date, and, when necessary, send a concise notice to active guests whose rights might be affected.
Advertising, measurement, and Google services
Where we run online advertising (including Google Ads) in Ireland and the European Economic Area, Google Ireland Limited and partners may process limited data such as device identifiers, coarse location, and interaction events to measure delivery, prevent fraud, and attribute visits or conversions to campaigns. Processing is described in Google’s Business Data Responsibility disclosures and Ads policies, and we configure tags to respect consent signals where required by Irish and EU law.
Depending on the campaign, we rely on consent and/or legitimate interests for measurement, always balanced against your rights. You may withdraw consent for non-essential processing where applicable, adjust ad personalisation in your Google account, use industry tools such as the European Interactive Digital Advertising Alliance (youronlinechoices.eu), and contact us if you believe data is inaccurate.
Technical details about tags and storage appear in our Cookies Policy. We do not sell personal data for third-party advertising lists.